Glacier Sprout Privacy Policy
At Glacier Sprout, located at 7890 Boreal Way, Suite 210, Calgary, Alberta, T3B 4A5, Canada, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our online platform and in connection with our specialized gardening and horticultural consulting services.
Information We Collect
We collect various types of information to provide and improve our services, which include cold-climate plant cultivation, frost-resistant landscaping design, soil amendment for northern regions, greenhouse optimization, pest and disease management for cold environments, educational workshops on winter gardening, and the supply of specialized seeds and tools.
- Personal Information You Provide Directly: This includes information you submit when you request our services, register for workshops, make a purchase, or communicate with us. This may include your name, contact details (such as address, phone number), and any specific project details related to horticultural consulting.
- Technical and Usage Data: When you visit our online platform, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how to improve it.
- Payment Information: If you make a purchase through our online platform, we collect transaction details, which may include payment card information. This is processed securely by third-party payment processors, and we do not store your full payment card details on our servers.
How We Use Your Information
We use the information we collect for various purposes related to our services and operations:
- To provide, operate, and maintain our consulting services and specialized product supply.
- To process your transactions and deliver the products and services you have requested.
- To communicate with you, including responding to your inquiries, providing customer support, and sending service-related updates.
- To improve our website, products, and services, including through horticultural research and development, and to understand user preferences.
- To conduct educational workshops and provide relevant materials.
- To comply with legal obligations and to protect our rights and the rights of our users.
Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Security of Your Information
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review our security practices to ensure they remain robust and effective.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area. These rights may include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Glacier Sprout
7890 Boreal Way, Suite 210
Calgary, Alberta, T3B 4A5
Canada